Return Policy
TERMS
FREIGHT: Due to the increase in freight charges, Metacrylics will now cover 50% of the freight cost on orders over $10,000.00.
TERMS OF PAYMENT: Net 30 Days
RETURN POLICY: Pre-approved return authorization required. $50 tote return fee; $20 drum return fee; 15% restocking fee on returned products. COLORS NOT REFUNDABLE.
Warranty
Please read the warranty information below before submitting the Warranty Request Form below.
Metacrylics® Roof System Guarantee
Length of available Warranties:
- Five (5), Ten (10), Fifteen (15), Twenty (20), Thirty (30) years renewable
Material Warranty:
- Inspection fee of $250
No Dollar Limit (NDL) material & labor warranty:
- Inspection minimum of $1,500 or $.08/sq. ft., whichever is greater.
Inspection Appointment:
- Call 800-922-7152 to schedule. Wait 48 hours or more after the job has been completed so the product has had time to cure.
Post Inspection:
- Once eligibility is confirmed, the warranty request will be processed.
Receipt of Warranty:
- Once Metacrylics® receives payment, you will receive a signed and stamped Warranty Guarantee.
Metacrylics® Roof System Guarantee:
- Metacrylics® guarantees to the original Owner that during the term commencing with the date of completion, Metacrylics® will pay for the materials reasonably required to repair the roofing system to return it to a watertight condition if leaks occur due to: (i) ordinary wear and tear of any or all of the component materials of the roofing system or (ii) workmanship deficiencies at the time of application of the roofing system.
Effective Date & Transferability:
- This limited warranty may be transferred in writing during the first ten years of coverage to the first subsequent owner of the building upon which the roof/deck is installed on the condition that Metacrylics® receives notice by registered mail and a transfer fee of $250.00 (Attention: Warranty Transfers, C/O Metacrylics®, P.O. Box 5248, San Jose, CA 95150) from the original owner. Lack of proper notification by the original owner will cause warranty expiration.
What to Do if the Roof Leaks:
- Building Owner must notify Metacrylics® immediately upon discovery of the leak and in no event later than 30 days after discovery of the leak.
In Response to This Notice:
- If the leaks are the responsibility of Metacrylics® under this Guarantee, Metacrylics® will pay for the Metacrylics® materials necessary to return the Roofing System to a watertight condition, or
- If the leaks are not the responsibility of Metacrylics® under this Guarantee, its representatives may, at the Building Owner’s request, advise the building owner within a reasonable time of the minimum repairs that Metacrylics® believes are required to return the Roofing System to a watertight condition, if the Building Owner, at his expense, promptly makes such repairs to the Roofing System this Guarantee will remain in effect for the unexpired portion of its term. Failure to make these repairs in a timely and reasonable fashion will void any further obligation of Metacrylics® under this Guarantee as to the damaged portion of the roofing system.
- In the event an emergency condition exists which requires immediate repair to avoid substantial damage to the building or its contents, then Building Owner may make essential temporary repairs. Metacrylics® will reimburse Building Owner for those reasonable materials expenses which would have been Metacrylics® responsibility under this Guarantee but for the emergency condition.
Metacrylics®, 365 Obata Court, Gilroy, CA 95020
Phone: 408-280-7733
Fax: 408-280-6329
Warranty Request Form
Fields with an asterisk (*) must be populated. If you do not know the answer, please enter “Don’t Know” in order to submit the form successfully.